FAQ

SHIPPING DETAILS

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FAQ

1. HOW MUCH DO YOU CHARGE FOR SHIPPING?

    We Offer FREE SHIPPING!

    For more information please refer to our Shipping Policy.

    2. HOW LONG DOES SHIPPING TAKE?

    Please allow 1-3 business days for your order to ship. And 1-2 weeks for your order to arrive. 

    Delays may occur due to holidays and /or any unforeseen events such as floods or bad weather. As soon as the order ships, you will  get an email with tracking information. If it's been more than the allotted shipping time for your order, please feel free to contact us and we can check on the status!

    3. HOW DO I TRACK MY ORDER?

    Tracking numbers are included in your shipment confirmation email.

    4. DO YOU SHIP TO MY COUNTRY?

    We ship to most countries around the world. If you're in doubt whether we can ship to your country, please contact us before you buy.

     

    5. I ORDERED TWO ITEMS BUT ONLY RECEIVED ONE OF THEM?

    Please note that we source our products from suppliers it's not uncommon to receive a few packages from us at different times. If you did not receive a tracking number for an item you are expecting, please contact our Customer Support and they will gladly help you track it.

    Note: customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels.

    Returns: 

    Please refer to our Refund Policy.

    Email: info@starboardrecords.com